Question 1

Are there opportunities for bonuses, overtime, or additional earnings?

Accepted Answer

1. Field Employees through spiff/commission incentives.
2. Salaried employees through a predetermined goal-based bonus.

Question 2

Can you share some employee success stories or career paths within the company?

Accepted Answer

All our current leadership have been internal hires, spending time in the field. This not only helps keep our values and processes consistent but also aids in situations where field technicians need guidance on varying situations.

Question 3

Do employees have opportunities to participate in community events or projects?

Accepted Answer

Summers employees are encouraged to participate in local festivals and parades, as well as being involved with our schools and colleges. Summers actively also participates in local job fairs and partners with agencies such as WorkOne, the VA, and multiple area Chambers of Commerce.

Question 4

Do you offer any unique employee benefits or perks?

Accepted Answer

Paid Birthday off, Volunteering Time Off (VTO), Performance Trips.

Question 5

Do you offer health insurance and retirement plans?

Accepted Answer

Yes, we offer multiple plans set up as an à la carte selection style to meet the needs of our employees.

Question 6

Do you support continuing education and professional certifications?

Accepted Answer

We partner with multiple trade programs and agencies to ensure our employees are trained to the highest standard.

Question 7

Do you utilize cutting-edge technology or software in your operations?

Accepted Answer

Summers uses the latest industry-leading software for tracking jobs, improving coaching, and finding the most up-to-date information about products and manufacturers.

Question 8

Does the company offer remote or flexible working arrangements?

Accepted Answer

No

Question 9

How are employees recognized for their achievements?

Accepted Answer

Summers encourages every customer to leave a review at the completion of each call. Employees performance is also internally tracked with performance incentives built in, such as awards, bonuses, and an annual performance trip for qualifying employees and their spouse/partner.

Question 10

How can I apply for a position at your company?

Accepted Answer

Applications can be received directly through our website as well as multiple online job boards.

Question 11

How do you ensure employee well-being on and off the job?

Accepted Answer

1. Providing safety training and PPE.
2. Encouraging the use of vacation and sick/family days.
3. Offering wellness coaches through our insurance providers.
4. Consistent one-on-one meetings with leadership.

Question 12

How does mentorship work within the company?

Accepted Answer

Multiple levels of a leadership hierarchy that include our President, Director of Operations, Branch and Department Managers, Field Supervisors, and Senior Technicians all have an open-door policy and make themselves available to employees at any level.

Question 13

How does the company approach performance reviews?

Accepted Answer

Performance reviews are conducted annually at the very least, but could be done semiannually depending on circumstances.

Question 14

How does the company live out its values in daily operations?

Accepted Answer

1. **Honesty**: Transparency in communication and accountability.
2. **Reliability**: Consistency in things we must deliver on, along with quality standards and dependable customer service.
3. **Teachability**: Continuous learning through training sessions and workshops along with mentorship programs. Also, being open to feedback either directly or through company surveys.
4. **Initiative**: The company supports innovative thinking, encouraging employees to propose new ideas that can improve the business, enhance customer experience, or streamline operations.
5. **Respect**: The company promotes a work environment where all employees feel valued, regardless of background or position. Respecting personal time and boundaries, and acknowledging and appreciating employees' hard work or contributions.

Question 15

How does the company promote work-life balance?

Accepted Answer

Encouraging time off and setting boundaries while supporting employees' family and personal lives.

Question 16

How does the company support employees during peak project times?

Accepted Answer

Supervisors and managers are available at all times throughout the project, ranging from technical support, running parts, and hands-on when needed.

Question 17

How long does the hiring process typically take, and what are the stages?

Accepted Answer

Depending on the speed of required checks, an applicant should expect to go from application to offer within two weeks.

Question 18

Is your company involved in community service or charity work?

Accepted Answer

Summers is very involved with local academic and sports sponsorships, as well as implementing a Volunteer Time Off policy that allows employees to take paid days off to volunteer at local charities.

Question 19

What are your company's mission and core values?

Accepted Answer

1. Honesty
2. Reliability
3. Teachability
4. Initiative
5. Respect
6. Mission/Slogan: Family taking care of family

Question 20

What can I expect during the interview process?

Accepted Answer

Interviews typically will cover questions about the individual as a person and their technical background (if applicable). Interviews will also cover and reaffirm benefits offered, as well as some background history of the company, and cultural expectations.

Question 21

What diversity and inclusion initiatives are in place?

Accepted Answer

Applications refrain from identifying questions through the hiring process. We are an Equal Opportunity Employer, making all decisions based on merit. Summer's policy prohibits unlawful discrimination based on race, color, sex, religion, age, or disability.

Question 22

What does your compensation package include?

Accepted Answer

1. Field Technicians are on an hourly basis with the opportunity for increased income through spiffs and performance bonuses. 
2. Salaried employees have a predetermined goal-based bonus potential.

Question 23

What does your hiring process entail?

Accepted Answer

Once an application is received, leadership staff will review the application and candidates along with any supplemental material such as culture surveys, letters of recommendation, etc. Candidates will be moved on to either an additional phone screen or an in-person interview. From there, candidates will undergo background checks, drug screening, and a motor vehicle records screen. Additionally, leadership can follow up with personal and professional references to determine if the candidate is suitable for hire or to schedule a follow-up interview with additional leadership.

Question 24

What kind of tools and equipment will I have access to?

Accepted Answer

Summers PHC utilizes top-of-the-line tools and instruments to provide our customers with cutting-edge diagnostics and service. These range from hand tools to industry-specific tools such as gauges, evacuation machines, combustion analyzers, hydro jetters, pro/mega presses, vacuum pumps, and duct cleaning machines, just to name a few.

Question 25

What makes your workplace culture unique?

Accepted Answer

Summers strives to provide opportunities for skill development and career advancement through training programs, workshops, seminars, and mentorship initiatives. We take great pride in growing and promoting our management team from within the company. Those employees who have gained field experience and then moved into management help us maintain craftsmanship and quality in the field.

Question 26

What opportunities are there for feedback and employee input?

Accepted Answer

Summers conducts multiple employee engagement surveys as well as maintains an open-door policy at all levels of leadership for feedback and innovative ideas.

Question 27

What opportunities for career advancement do you offer?

Accepted Answer

Continuous learning through formal and on-the-job training, as well as internal promotions.

Question 28

What recent achievements or awards has the company received?

Accepted Answer

1. Indiana’s Best Places to work 2023, 2024, 2025.
2. BBB for Northern Indiana Torch Award for Ethics.
3. Voted for a “County’s Greatest” or “Best Of” Award in Grant, Huntington, Wabash, Allen, and Miami counties.
4. Fort Wayne Readers choice Winner in Plumbing and top 3 HVAC Contractor.
5. Lennox Centurion Award

Question 29

What safety measures are in place for field technicians and other employees?

Accepted Answer

Employees are involved in monthly safety meetings and numerous training seminars on best practices in the field. Our company provides the necessary PPE to ensure all jobs are done safely.

Question 30

What sets your company apart from others in the industry?

Accepted Answer

Our commitment to customer satisfaction.

Question 31

What training programs or partnerships with educational institutions are available?

Accepted Answer

PHCC, Mechanical Skills, Residential Ready, Ultimate Technical Academy, Ivy Tech, and the ESCO Institute are some of our valued partners, along with our vendors providing hands-on training for the line of products we carry.

Question 32

What wellness programs are available to employees

Accepted Answer

Through our health insurance provider, employees are able to access multiple wellness coaches and mental health providers.

Summers Plumbing Heating & Cooling

Compensation and Benefits